Major accountabilities:

• General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
• Involved in strategic planning processes.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
• Accommodates customer’s specific needs.
• Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
• Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
• Supports optimization of current processes and/or introduction of new or modified processes.
• Guarantees a smooth adjustment to the job of new employees in the own area of responsibility. Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.)
• 24/7 emergency call support and site attendance is required.
• Flexibility and ownership of the overall operations. Regularly drives or contributes to tasks with clearly defined content and time limitation, such as Offsite planning and coordination, departmental communication, and smaller organizational initiatives

Key performance indicators:

• Enhance operational effectiveness and efficiency
• Consistently monitor and control the quality of performance
• Reduce operational costs
• Maximize asset value and extend asset life cycle

Minimum Requirements:
Work Experience:

• Managing Crises.
• Cross Cultural Experience.
• Collaborating across boundaries.

Skills:

• Quality decision making.
• Managing resources.
• Creativity and visioning.
• Being assertive.
• Conflict management.
• Challenging the status quo.
• Influencing and persuading.
• Transaction Deal Structuring.
• Franchise Strategy Prioritization.
• Analyzing stakeholder requirements.

Languages :

• English.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.